Support
We are here to help with your Neptune account, coaching, and subscriptions.
Contact
Email support@neptune.coach. We typically respond within two business days.
Account and data
You can sign out or permanently delete your account from Settings in the iOS app. Deleting your account removes sessions, photos, goals, and health snapshots. You can also request deletion by emailing support.
Subscriptions
Neptune Pro is billed through your Apple ID. Manage or cancel the subscription in iPhone Settings → Apple ID → Subscriptions. Refunds are handled by Apple.