Privacy Policy

Last updated: February 28, 2026

1. Introduction

Neptune Surfing LLC, DBA Neptune ("Neptune," "we," "us," or "our") operates the Neptune mobile application and website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide, including but not limited to:

  • Name and email address
  • Account credentials
  • Profile information (e.g., surf preferences, home break)
  • Payment and subscription information (processed by our third-party payment provider)

Usage and Device Data

We automatically collect certain information when you use the Service, including:

  • Device type, operating system, and app version
  • Usage patterns and feature interactions
  • Crash reports and performance data

Location Data

With your permission, we collect precise location data to provide surf spot recommendations, session tracking, and real-time conditions. You may disable location services at any time through your device settings.

Health and Fitness Data

With your permission, we access Apple HealthKit data to track surf sessions, including heart rate, calories burned, and workout duration. This data is used solely to enhance your coaching experience and is never sold to third parties or used for advertising.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Deliver personalized AI surf coaching and recommendations
  • Track and analyze your surf sessions
  • Process transactions and manage subscriptions
  • Send you updates, alerts, and support messages
  • Monitor and analyze usage trends to improve the Service
  • Detect, prevent, and address technical issues

4. Sharing of Information

We do not sell your personal information. We may share your information in the following situations:

  • Service Providers: With third-party vendors who assist in operating the Service (e.g., cloud hosting, payment processing, analytics)
  • Legal Requirements: When required by law, regulation, or legal process
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you have given us explicit permission to share your information

5. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing of your data
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, please contact us at the address below.

8. Children's Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Neptune Surfing LLC
Email: support@neptune.coach